Disapperance of Calendar from ActiveSync

onismart
Posts: 18
Joined: Thu Oct 31, 2013 2:25 pm

Disapperance of Calendar from ActiveSync

Postby onismart » Fri Apr 27, 2018 1:18 pm

I wish to find out an issue with the ActiveSync service on our mails.

Our setup environment details:
mailenable Enterprise version 10.11
OS: Windows server 2012 R2

I discovered the disappearance of the entire Calendar on our mail accounts. All attempt to recover the calendar has proven abortive. Please, help on what could be done to fix the problem.

Thanking you.

twun
Posts: 18
Joined: Tue Dec 16, 2014 6:42 pm

Re: Disapperance of Calendar from ActiveSync

Postby twun » Mon Apr 30, 2018 10:38 am

you can try creating an _change.dty file in the calendar folder for the user. This will trigger a resync of the folder index.

onismart
Posts: 18
Joined: Thu Oct 31, 2013 2:25 pm

Re: Disapperance of Calendar from ActiveSync

Postby onismart » Mon Apr 30, 2018 11:29 am

Thanks for your response.

Please, can you help with how to do that.

Thanks once again.

twun
Posts: 18
Joined: Tue Dec 16, 2014 6:42 pm

Re: Disapperance of Calendar from ActiveSync

Postby twun » Mon Apr 30, 2018 12:20 pm

Find where you PostOffices folder is, it is normally C:\Program Files (x86)\Mail Enable\Postoffices

Go into the correct domain, go into the mailroot.

find the account name, then go into the calendar folder.

Inside here create a new text document, rename it to _change.dty

Then try and view the calendar again.

onismart
Posts: 18
Joined: Thu Oct 31, 2013 2:25 pm

Re: Disapperance of Calendar from ActiveSync

Postby onismart » Wed May 02, 2018 7:41 am

@twun

Thanks very much the method worked and the calendar re-synced again.

You are a superstar!

Thanks once again.

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