Can't reduce or remove licenses for a domain

sagelike
Posts: 269
Joined: Fri Feb 23, 2007 4:58 am

Can't reduce or remove licenses for a domain

Postby sagelike » Wed Jul 25, 2018 1:01 pm

I am trying to reduce licenses consumed for a domain from 2 to 1 and Activesync manager won't allow me to reduce number of licenses even though I have removed the Activesync account from all Devices that used that account.

I tried Clear Sync Data but it immediately reappears even though no device has connected. It just shows "Details have not been recorded for this device."

How do I get AS to let go of the license allocation?

Thanks
G

sagelike
Posts: 269
Joined: Fri Feb 23, 2007 4:58 am

Re: Can't reduce or remove licenses for a domain

Postby sagelike » Wed Jul 25, 2018 5:11 pm

I discovered I can't reallocate licenses until renewal date. That's unfortunate.

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