Majority of received emails are going to MailEnable's Junk Mail Folder and not being delivered to client

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refros
Posts: 8
Joined: Thu Oct 25, 2007 11:24 pm

Majority of received emails are going to MailEnable's Junk Mail Folder and not being delivered to client

Post by refros » Fri Sep 23, 2022 6:33 pm

The majority of emails are going to MailEnable's Junk Mail Folder and not being delivered to client. I have to go to MailEnable's Junk Folder and manually move email to MailEnable's Inbox.
Robert Efros
Robert Efros Consulting
Windows 2019 Server Standard
Mail Enable Professional 10

Admin
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Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Majority of received emails are going to MailEnable's Junk Mail Folder and not being delivered to client

Post by Admin » Mon Sep 26, 2022 4:50 am

Hi,

All the ways emails go to the junk folder are described in the article below. You'll just need to check which one is causing this by following the steps in the article. Usually though it is due to use a reverse DNS blacklist incorrectly.

https://www.mailenable.com/kb/content/article.asp?ID=ME020529

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